Smb88 Malaysia Platform Terms and Conditions of Use

1Interpretation & Definitions

In this Terms and Conditions document, the following words and phrases carry the meanings defined below, unless the context requires otherwise:

• "Platform" refers to the smb88.win website, the smb88 mobile app for Android and iOS, and all services provided under the smb88 brand.
• "User" or "Member" refers to any individual who has registered a valid account on the smb88 platform.
• "Account" refers to a user account officially registered on the smb88 platform, including all associated transaction records, balances, and personal information.
• "Account Balance" refers to the total funds in a user's account at any given time, excluding bonuses that have not yet met the wagering requirements.
• "Bonus" refers to any free credits, bonus funds, free spins, or other benefits granted by smb88 to users as part of a promotional offer.
• "Wagering Requirement" refers to the number of times a bonus or deposit amount must be wagered before a withdrawal is permitted.
• "KYC" refers to the Know Your Customer (KYC) process, which is the mandatory identity verification procedure for all smb88 members.
• "Fair Play" refers to smb88's operational standards ensuring that all game outcomes are determined by an independently audited Random Number Generator (RNG).

2Eligibility & Registration

To register and use the smb88 platform, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years old at the time of registration. smb88 operates a zero-tolerance policy towards underage users.
• You must be an individual (not a company or business entity) registering for personal use only.
• You must provide accurate, truthful, and complete information during the registration process. False information will result in account closure and balance freeze.
• Each individual is only permitted to hold one account only. Holding multiple accounts — whether under your own identity or someone else's — is strictly prohibited.
• You are not currently prohibited or restricted by any authority from participating in online gambling activities.
• You are registering of your own free will and not under any form of coercion.

The smb88 registration process includes mandatory KYC verification. You are required to submit a valid copy of your identity card or passport, proof of address, and any additional information requested by our compliance team. Accounts that have not completed KYC may have withdrawal limits until verification is finalised.

3User Account

Each smb88 account is the exclusive property of the registered user and may not be transferred, sold, shared, or used by any other party. Full responsibility for all activity that occurs within your account rests with you as the account holder.

You are responsible for:

• Keep your password and login credentials confidential. Never share this information with anyone, including family members or friends.
• Ensure that the device you use to access smb88 is secure and free from malware or spyware.
• Notify smb88 immediately through customer support channels if you suspect any unauthorised access to your account.
• Update your personal information whenever changes occur, especially the phone number and email address used for verification.

Smb88 reserves the right to temporarily freeze an account for investigation purposes if suspicious activity is detected, without prior notice. During the freeze period, access to deposits and withdrawals will be temporarily suspended.

4Deposits, Withdrawals & Payments

Smb88 offers a variety of convenient and secure payment methods for Malaysian players, including DuitNow, direct bank transfer to all major local banks, and supported e-wallets. All transactions are processed through SSL 256-bit encrypted channels.

Deposit:

• The minimum deposit amount is as specified on the platform's deposit page and may vary by payment method.
• Deposits made via DuitNow are typically credited within seconds. Other methods may take longer depending on bank processing times.
• All deposits must be made using an account or payment method registered in your own name. smb88 does not accept third-party deposits under any circumstances.

Withdrawal:

• Withdrawals will only be processed to a bank account or e-wallet that has been verified in the name of the registered user.
• Withdrawal processing time is between 15 and 60 minutes after verification by the smb88 finance team.
• Smb88 does not charge any fees for withdrawals. However, your bank or payment provider may apply their own charges.
• Withdrawals may be subject to additional security checks for amounts exceeding certain limits, especially if wagering requirements have not been fully met.

5Bonus & Promotions

Smb88 offers a wide range of bonus and promotional offers to both new and existing members as part of our platform rewards programme. All bonuses are subject to the specific terms stated in each offer and the following general provisions:

• Each bonus carries a wagering requirement that must be met before bonus funds or any winnings derived from them can be withdrawn.
• Bonuses cannot be withdrawn as cash directly — they must first be used for wagering to fulfil the applicable requirements.
• The Welcome Bonus may only be claimed once by each eligible new user. Using multiple accounts to claim the same bonus constitutes fraud and may result in action being taken.
• Smb88 reserves the right to void any bonus granted if a user is suspected of abusing promotional offers, including through low-risk betting intended solely to fulfil wagering requirements.
• The validity period of each bonus is as stated in the terms of the relevant offer. Expired bonuses will be automatically forfeited.
• Promotional offers may not be available to all users, and smb88 reserves the right to withdraw or modify any offer without prior notice.

The smb88 VIP Programme offers additional benefits to loyal members, including higher withdrawal limits, exclusive bonuses, priority processing, and a dedicated account manager. VIP programme terms and benefits are subject to a separate VIP policy.

6Game Rules

All games offered on the smb88 platform — including video slots, sports betting, fish shooting games, and live casino — are operated according to their respective specific rules, which can be found within each game's interface.

• All game outcomes are determined by a Random Number Generator (RNG) that has been independently audited by an accredited third party. No party, including smb88 itself, can manipulate game results.
• In the event of a technical failure during a game session, smb88 reserves the right to void the affected round and return the wagered amount to the user's account.
• Any winnings resulting from technical errors, incorrect price displays, or system faults are void, and smb88 reserves the right to cancel such payouts.
• For live sports events, any bets placed after the event has ended are void, even if the system accepted the bet due to a data delay.
• Smb88 reserves the right to restrict or block access to certain games for specific users for compliance or technical reasons.

7Prohibited Activities

Users of the smb88 platform are strictly prohibited from engaging in the following activities:

• Using automated software, bots, scripts, or any unauthorised method to access or interact with the smb88 platform.
• Colluding with other users to manipulate game outcomes or exploit the bonus system.
• Using the smb88 platform for money laundering, financing illegal activities, or any other criminal activity.
• Registering multiple accounts to claim bonuses or promotional benefits more than once.
• Spreading false or misleading information about smb88 to other users or the general public.
• Disrupting the normal operations of the platform through cyberattacks, system intrusion, or any action that could compromise the security of smb88's infrastructure.
• Using another person's account or allowing others to use your account, with or without permission.

8Intellectual Property Rights

All content on the smb88 platform — including but not limited to logos, branding, graphics, interface design, text, software code, databases, and audio-visual materials — is the property of smb88 or its respective licensors and is protected by applicable intellectual property laws.

• Users are not permitted to copy, republish, distribute, modify, publicly display, or create derivative works from any content on the smb88 platform without prior written consent.
• The name "smb88", the smb88 logo, and all related trademarks are the property of smb88 and may not be used without permission.
• Games available on the smb88 platform are the property of their respective game providers and are protected by licensing agreements between smb88 and those providers.

9Liability Cap

Smb88 makes every effort to ensure the platform operates without interruption and remains secure at all times. However, there are liability limitations that every user should understand:

• Smb88 is not liable for any indirect, incidental, consequential, or punitive losses arising from the use of the platform, including loss of anticipated winnings.
• Smb88 is not liable for service disruptions caused by factors beyond our control, including Internet infrastructure failures, natural disasters, actions by authorities, or third-party technical disruptions.
• Smb88's total liability to any user, under any circumstances, shall not exceed the total amount deposited by that user in the 30 days preceding the date the claim arose.
• Smb88 makes no guarantee that gameplay will result in wins. All games involve financial risk and users are solely responsible for their betting decisions.

10Account Closure

A smb88 account may be terminated in the following circumstances:

• Voluntary Closure: Users may request account closure at any time by contacting the smb88 support team. Prior to closure, all pending wagering requirements must be fulfilled and any valid balance will be returned.
• Closure by smb88: smb88 reserves the right to suspend or close any user's account without prior notice if that user violates these Terms and Conditions, engages in fraudulent activity, provides false information during registration, or fails to complete KYC within the specified timeframe.
• Self-Exclusion: Users who wish to stop playing may apply for a temporary or permanent self-exclusion through the Responsible Gaming section of their account. smb88 will treat all self-exclusion requests with the utmost seriousness.

In the event of account closure due to fraud or a serious breach of terms, smb88 reserves the right to forfeit all balances in the account, including pending withdrawals, without any obligation to provide further explanation.

11Responsible Gaming

Smb88 cares about the wellbeing of our users. We recognise that gambling can become a problem for some individuals, and we are committed to providing tools and resources that help users play responsibly.

Responsible gambling tools provided by smb88 free of charge include:

• Deposit Limit: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limit: Set a maximum amount you can lose within a specified period.
• Session Time Limit: Set a time limit for your gaming session.
• Cooling-Off Period: Take a temporary break from the platform for a duration of your choice.
• Self-Exclusion: Permanently self-exclude from the platform if needed.

12Amendments & General Provisions

Smb88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice to users. All amendments take effect immediately upon being published on this page. It is your responsibility to review this page periodically.

General provisions applicable to these Terms and Conditions as a whole:

• Applicable Law: These Terms and Conditions are governed by the laws applicable to the operation of the smb88 platform and shall be interpreted in accordance with the principles of fairness and equity.
• Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed severable from the rest of the document, and the remaining provisions shall continue in full force and effect.
• Overall Agreement: These Terms and Conditions, together with the Privacy Policy and any relevant specific terms, constitute the entire agreement between smb88 and the user regarding the use of the platform.
• Language: The Bahasa Melayu version of this document is the official version. In the event of any discrepancy between a translated version and the Bahasa Melayu version, the Bahasa Melayu version shall take precedence.

For any enquiries regarding these Terms and Conditions, please contact the smb88 support team via live chat on the platform or by email at [email protected]. We are happy to help you understand any part of this document.