Smb88 Privacy Policy — User Personal Data Protection

Welcome to the smb88 Privacy Policy page. We understand that privacy matters greatly to every user, and we take this responsibility seriously. This document is written in clear, easy-to-understand language so you know exactly how your personal data is handled each time you use the smb88 platform.

This Privacy Policy applies to all users of the smb88 platform, including the smb88.win website and the smb88 mobile app for Android and iOS. By using any part of the smb88 platform, you are deemed to have read and agreed to this policy. If you do not agree with any provision, please discontinue use of the platform and contact us to close your account.

1Information We Collect

Smb88 collects various types of information to ensure the platform operates smoothly, securely, and in compliance with legal requirements. The information we collect falls into three main categories:

A. Information You Provide Directly

• Registration Information: Full name, date of birth, gender, identity card or passport number, phone number, and email address provided when opening a smb88 account.
• KYC Documents: Copies of your national ID, passport, or other valid identification documents, proof of residential address, and any additional documents requested during the identity verification process.
• Financial Information: Bank account number, bank name, e-wallet account number, and records of deposit and withdrawal transactions made through the smb88 platform.
• Communications: Any messages, complaints, feedback, or submissions you send to the smb88 support team via live chat, email, or other communication channels.

B. Information Collected Automatically

• Device Data: Device type, operating system, phone model, screen resolution, and unique device identifier.
• Network Data: IP address, Internet Service Provider (ISP), geographic location based on IP, and network connection data.
• Usage Data: Pages visited, session duration, games played, total wagering, wins, and general platform usage patterns.
• Cookie Data: Session cookies, preference cookies, and analytics cookies that help us understand how users interact with the platform.

C. Information From Third-Party Sources

• Verification data from KYC service providers we partner with to confirm user identity.
• Information from fraud prevention agencies to detect suspicious activity related to your account.
• Data from payment providers relating to the status and verification of financial transactions.

2How We Use Your Data

Smb88 uses your personal data only for lawful, necessary, and appropriate purposes. The following is a complete list of data usage purposes we practice:

• Account Management: To create, maintain, and secure your smb88 account, including login processing, two-factor authentication, and password management.
• Transaction Processing: To process deposits and withdrawals securely, verify financial transactions, and maintain accurate payment records.
• Legal Compliance: To fulfil legal obligations under Malaysia's Personal Data Protection Act, KYC/AML requirements, and directives from relevant authorities.
• Fraud Prevention: To detect and investigate suspicious activity, protect user accounts from unauthorised access, and prevent money laundering.
• Customer Support: To process and resolve complaints, enquiries, and support requests submitted to the smb88 support team.
• Platform Improvements: To analyse aggregated and anonymised usage data in order to improve the smb88 platform's performance, design, and functionality.
• Service Communications: To send you important notifications related to your account, transactions, security updates, and policy changes.
• Personalized Offers: With your consent, to deliver relevant promotional offers, bonuses, and VIP information based on your usage patterns on the platform.

3Information Sharing

Smb88 does not sell, rent, or disclose your personal data to external parties for commercial purposes. However, there are limited situations where we may need to share your information with certain parties:

• Service Providers: We work with trusted service providers that help us operate the platform, including KYC service providers, payment processors, and cloud infrastructure providers. All providers are bound by strict confidentiality agreements and may only use your data for agreed purposes.
• Legal Requirements: smb88 will disclose information to government authorities, courts, or law enforcement agencies when required by law, court order, or a valid official investigation.
• Interest Protection: In emergency situations involving a threat to user or public safety, smb88 reserves the right to disclose necessary information to the relevant authorities.
• Business Transfers: In the event of a merger, acquisition, or transfer of smb88 business assets, user data may be transferred to the successor entity, which will be bound by a privacy policy at least equivalent to this one.

4Cookies & Tracking Technologies

Smb88 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following is a detailed explanation of the types of cookies we use:

• Essential Cookies: These cookies are required for the platform's basic operations, such as maintaining your login session, remembering language preferences, and keeping your account secure. Without them, the smb88 platform will not function properly. These cookies cannot be disabled.
• Analytics Cookies: Used to gather information on how users interact with the platform — which pages are visited most, how long is spent on them, and where users encounter issues. This data is analysed in aggregate for platform improvement purposes only.
• Functional Cookies: Helps the platform remember your preferences such as display settings, favourite game selections, and personal account configurations to provide a more comfortable experience.
• Security Cookies: Used to detect suspicious login activity, prevent CSRF (Cross-Site Request Forgery) attacks, and protect your account from unauthorised access.

You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the smb88 platform. Most modern browsers offer options to selectively accept, reject, or delete cookies according to your preferences.

5Data Security

Smb88 continuously invests in the latest security infrastructure to protect your personal data. The security measures we implement encompass multiple layers of protection:

• 256-bit SSL Encryption: All communications between your device and smb88 servers are encrypted using TLS 1.3 protocol with 256-bit keys. This means transmitted data cannot be read by any party attempting to intercept your connection.
• Stored Data Encryption: Sensitive data such as financial information and KYC documents is stored in encrypted form on our servers. Even in the event of a breach attempt, stolen data cannot be read without the appropriate decryption key.
• Two-Factor Authentication (2FA): smb88 supports two-factor authentication for all user accounts. We encourage all members to enable this feature for added protection.
• 24/7 Security Monitoring: The smb88 security team monitors our systems around the clock using automated threat detection tools and human oversight to identify any suspicious activity promptly.
• Internal Access Controls: Only smb88 staff who require access to specific data to perform their duties are permitted to do so. All access is logged and audited on a regular basis.
• Regular Security Audits: smb88 conducts regular penetration testing and security audits by independent third parties to identify and address any system vulnerabilities.

6Your Rights as a User

As a smb88 platform user, you have the following rights regarding your personal data, guaranteed under applicable data protection laws:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you. Access requests can be submitted to our privacy team and will be processed within 14 business days.
• Right to Rectification: If you find that the personal data we hold is inaccurate or outdated, you have the right to request a correction at no charge.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. Please note that we may be required by law to retain certain data even after a deletion request.
• Right to Object: You have the right to object to the processing of your personal data for certain purposes, particularly for direct marketing.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format and transfer it to another service provider of your choice.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of processing that has already taken place.

To exercise any of the above rights, please contact the smb88 privacy team by email at [email protected]. We will verify your identity before processing any request to ensure the security of your account.

7Data Retention & Deletion

Smb88 retains your personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by law.

• Active Account Data: For as long as your smb88 account remains active, we retain all relevant data to ensure continuous and secure service.
• After Account Closure: After account closure, we retain certain data for a minimum of five years to meet audit requirements, AML compliance, and applicable legal obligations.
• Transaction Records: Financial and transaction records are retained for seven years in accordance with applicable accounting and financial legal requirements.
• Security Logs: Access and security logs are retained for 12 months for incident investigation and digital forensics purposes when required.
• Marketing Data: If you withdraw consent for marketing communications, the relevant information will be deleted or deactivated within 30 business days.

Once the designated retention period has ended, your personal data will be securely deleted using methods that ensure the data cannot be recovered or accessed again.

8Third-Party Links & Services

The smb88 platform is integrated with several third-party services to deliver a complete experience to users, including game providers, payment processors, and KYC service providers. It is important that you understand the limits of our responsibility in this context:

• Every third-party provider we work with has its own privacy policy. smb88 has evaluated and ensured that all partners meet the required data security standards before any integration is carried out.
• Smb88 is not responsible for the privacy practices of any external websites or services that are not under our direct control.
• The payment providers we use comply with the PCI DSS (Payment Card Industry Data Security Standard) to ensure the security of your financial information.
• Data shared with third parties is limited strictly to what is necessary for the relevant service and may not be used for any other purpose without smb88's consent.

9Children's Privacy

The smb88 platform is strictly for adult users aged 18 and above. smb88 does not intentionally collect, store, or process personal data of individuals under the age of 18.

Should smb88 discover that a child's personal data has been collected without our knowledge, we will immediately take steps to delete that data and close the relevant account. Parents or guardians who suspect their child has registered a smb88 account are urged to contact our support team immediately.

10Privacy Policy Changes

Smb88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect user data.

• Any significant changes to this policy will be communicated to users via in-platform notifications or email at least seven days before the changes take effect.
• The "Last Updated" date shown at the top of this page will be updated whenever changes are made to the policy.
• Continued use of the smb88 platform after changes take effect is considered acceptance of the updated policy.
• If you do not agree with the changes made, you have the right to stop using the platform and request account closure before the changes take effect.

We encourage you to review this page regularly to stay informed about how we protect your information.

11Contact Us

If you have any questions, concerns, or complaints regarding the smb88 Privacy Policy or how we handle your personal data, our privacy team is ready to assist you.

• Privacy Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the smb88 platform
• Response Time: We aim to respond to all enquiries within 48 business hours

For complaints that cannot be resolved directly with smb88, you have the right to submit a complaint to the relevant data protection authority under the jurisdiction applicable to you.